Frequently Asked Questions

Our headquarters office is located in Hangzhou, Zhejiang, China, we have two Chinese warehouses, one in Hangzhou, one in Guangzhou. We also have overseas warehouses in the United States, Europe.

No, we do not charge setup, integration, or warehousing fees. However, once your store is linked to our OMS and you have purchased your inventory, you would need to deposit an account balance to your account before we start to ship orders.

We charge you the product fee and shipping fee for each order, and 10% service charge.

Yes, we can source high-quality products for you at low prices, you just need to send us a link or a picture of the product.

Yes, we have our own quality inspection department, our quality inspectors will randomly check each batch of goods and fill a report with the results. We can also provide pictures and videos of the quality control.

Yes, we have different branding and customization options starting from less than a dollar.

We can do customized logo on the product and packaging according to your requirement, we will quote you based on your requirement on the craft and material.

Yes, we offer professional blind dropshipping, using local tracking numbers and packaging that does not contain any Chinese characters or the supplier invoice.

Our shipping times to the main dropshipping markets are 7 to 14 days when fulfilling from Chinese warehouses and 2 to 4 days when fulfilling from overseas warehouses.

We will offer a full refund or replacement if:

• The products are badly damaged.
• Pictures or videos that prove such damage are provided within three days after the product is delivered to the final customer.

We will offer free resend service if:

• The customer provided the correct address, but the package was returned to the overseas warehouse.
• The courier company made a mistake during the delivery.

Yes, we offer free warehousing for 90 days in our Chinese warehouses and 60 days in overseas warehouses.

We do not ship flammable or perishable products.

Yes, we will assign a personal account manager to assist you, keep you updated, and solve any operational issue on time.

Our customer support is available 24/7 and we respond to any type of inquiries within 30 minutes.

We send DDP orders which means that the VAT is prepaid. You can increase the selling price accordingly. For EU shipments, we use IOSS (Import One-Stop Shop) system for VAT declaration and payment, ensuring your customers don't face unexpected fees or delays in customs clearance.